Shipping/Packaging

Enzymatics shipping containers are designed to preserve product function by maintaining a chilled environment. We use cold packs or dry ice to produce a low-temperature state inside well-sealed, insulated cartons selected based on the physical volume of the shipment and the anticipated transit time (certain international destinations require 5 days of preservation). Our products are generally provided in a 50% glycerol-containing storage solution, and each product is thoroughly tested for its ability to maintain 100% activity after prolonged exposure to temperatures ranging from 10 to -70° Celsius, including freeze-thaw cycle testing at -70° C.

SPARK™ Kits Shipping/Packaging

SPARK™ DNA Sample Prep Kits are comprised of lyophilized master mixed reagents designed to be shipped and stored at room temperature. As such, there is no need for insulated cartons or dry ice, and orders for in-stock items are shipped Monday through Friday.

Domestic Shipping Policy

Enzymatics provides same-day shipping service on orders for in-stock items placed by 2:30 pm (EST) Monday-Thursday when possible. All orders for in-stock items received after 2:30 pm (EST) will ship the next business day. Orders for in-stock items received after 2:30 pm (EST) on Friday will ship the following Monday. Certain conditions beyond our control (weather, shipping carrier failures) may impact our ability to release orders as described above.

International Shipping Policy

For orders of in-stock items placed by 2:30pm (EST) Monday through 2:30pm (EST) Friday, Enzymatics will use best efforts to ship on Friday of the same week. For orders received from 2:30 pm (EST) Friday though 2:30pm (EST) Monday, Enzymatics will use best efforts to ship on that Monday.

Shipping and Handling Rates

For domestic or International shipping and handling rates please contact customer service at 888-927-7072 or 978-927-7027 or email us at sales@enzymatics.com. Rates are calculated based on destination, package volume/weight, and market rates.

Product Damage/Replacement Policy

Products damaged due to delays in transit will be replaced at no charge, based on the above shipping schedule.