Enzymatics shipping containers are designed to preserve product function by maintaining a chilled environment. We use cold packs or dry ice to produce a low-temperature state inside well-sealed, insulated cartons selected based on the physical volume of the shipment and the anticipated transit time (certain international destinations require 5 days of preservation). Our products are generally provided in a 50% glycerol-containing storage solution.
Domestic Shipping Policy
Enzymatics provides same-day shipping service on orders for in-stock items placed by 2:30 pm (EST) Monday-Thursday when possible. All orders for in-stock items received after 2:30 pm (EST) will ship the next business day. Orders for in-stock items received after 2:30 pm (EST) on Friday will ship the following Monday. Certain conditions beyond our control (weather, shipping carrier failures) may impact our ability to release orders as described above.
International Shipping Policy
For orders of in-stock items placed by 2:30pm (EST) Monday through 2:30pm (EST) Friday, Enzymatics will use best efforts to ship on Friday of the same week. For orders received from 2:30 pm (EST) Friday though 2:30pm (EST) Monday, Enzymatics will use best efforts to ship on that Monday.
Shipping and Handling Rates
For domestic or International shipping and handling rates please contact customer service at 888-927-7072 or 978-927-7027 or email us at email@example.com. Rates are calculated based on destination, package volume/weight, and market rates.
Product Damage/Replacement Policy
Products damaged due to delays in transit will be replaced at no charge, based on the above shipping schedule.